Zappos offers tours of their Henderson campus Monday-Thursday. You usually need to book your tour one to three weeks ahead of time so planning is essential! They offe
r shuttle service once you get the confirmation email of your tour you can book your shuttle service.
Zappos is an online retailer that started out in a small office as an online shoe retailer in San Francisco in the late 1990′s and relocated to the Las Vegas Area due to Nevada’s corporate & employer friendly environment. They have since branched out from selling shoes to clothing, accessories and household items.
Zappos is known to be a very unique employer and allows flexibility with their employees to be unique individuals. Desks and workspaces are adorned with individual taste. I saw desks decked out with pink flamingos to desks completely wrapped in tin foil. Name plates are “license plates” and tags show how many years the employee has been with the company. Individuals employed less than one year have an “in-transit” tag.
In a day and age when many customer service call & online chat centers are outsourced to different countries – it is so refreshing to see one thriving here in the United States and in my own area!
The premise behind their customer service is really basic – just to give their customers the best possible service. Their employees are not on commission and they are not trained to focus on the sale of the product. They are trained simply to answer their caller’s questions. Their longest phone call was between 8-8 1/2 hours (can’t remember exact minutes.)
Benefits are unique and the energy at the Henderson Zappos campus is awesome! Tour guests are greeted with noisemakers everytime they enter a new section of the facility. Even if you cannot make it to the Las Vegas or Kentucky area to tour this unique business – I do want to encourage people to patronize Zappos and purchase their online goods. Our economy isn’t well in the Las Vegas area and employers who believe in hiring within the United States for tasks that can be outsourced to other countries for cheaper deserve our business!
